Enhancing Security and User Experience with App Lockdown for Kiosk Systems

Overview

In this case study, we explore how a global fast-food chain adopted App Lockdown for Kiosk Systems to enhance security, improve customer experience, and streamline operations. By implementing Cligence’s App Lockdown solution, the chain was able to lock down its self-service kiosks, preventing unauthorized access and ensuring that only the designated application was accessible to customers. This led to higher operational efficiency and a secure environment for customer-facing digital experiences.

By leveraging a powerful, customizable Kiosk Application, the company transformed its customer service areas into self-service zones—reducing queue times, minimizing staffing needs, and delivering a modern digital experience to its users.

About the Client

The client is a well-known fast-food chain with thousands of locations worldwide. As part of their digital transformation strategy, the company wanted to provide customers with self-service kiosks to place orders, customize meals, and pay directly at the counter. The goal was to increase throughput, reduce staff dependency, and enhance the customer ordering experience.

However, there was a major concern: the risk of customers or unauthorized personnel tampering with the kiosk systems or accessing other device functionalities, which could disrupt service and damage the brand's image.

Prior to the App Lockdown solution, the company faced several significant challenges with its Kiosk Systems:

  • Unauthorized Access: Customers could exit the ordering application and browse through device settings, apps, or even manipulate the system.
  • Device Misuse: Unrestricted use of the kiosk resulted in accidental app switching or misuse, affecting the reliability of the kiosks.
  • Security Concerns: Some kiosks were exposed to potential vulnerabilities, including the risk of unauthorized app installations or breaches in secure areas of the system.
  • Operational Delays: With no mechanism in place to control the kiosks remotely, the IT team had to deal with manual interventions to resolve issues.

To resolve these issues, the client needed an effective App Lockdown solution that would lock down each kiosk to a single, designated app while maintaining remote control for updates, diagnostics, and troubleshooting.

Cligence’s App Lockdown solution for Kiosk Systems provided the client with a secure, reliable method to ensure kiosks could only run the designated ordering application. The solution transformed each Android tablet into a secure Kiosk Systems, where the ordering app would run in full-screen mode without the possibility for users to exit or access any other parts of the device.

Key Features Implemented:
  • Full-Screen Mode: The ordering application runs in full-screen kiosk mode, preventing users from accessing the device’s home screen or other apps.
  • App Lockdown: The system locks down the device to a single application, restricting all device functionality except for the designated ordering app.
  • Remote Management: The IT team can remotely monitor the kiosks and push app updates, security patches, and troubleshoot without requiring on-site intervention.
  • Automatic Session Reset: After each customer completes their order, the kiosk automatically resets the app to a fresh state, clearing any user data and ensuring that the next customer starts with a clean interface.
  • Custom Branding: The Kiosk Systems were customized with the company’s brand colors, logos, and welcome screens, providing a consistent, branded customer experience.
  • Security Controls: Device access was restricted to prevent tampering, unauthorized app installation, or access to sensitive system features.

  • Step 1: Device Enrollment & Setup

    The IT team worked closely with Cligence to configure and enroll over 2,000 Android tablets into the App Lockdown solution. Each device was securely enrolled and configured to launch the ordering application in full-screen mode upon startup.

  • Step 2: Application Lockdown Configuration

    Each tablet’s settings were locked down so that the kiosk could only run the designated app, preventing customers from exiting the app or navigating to other applications. The IT team also set up remote control functionalities to allow for quick troubleshooting and updates from a central location.

  • Step 3: Remote Monitoring & Updates

    The App Lockdown system allowed the company to monitor kiosk performance remotely. The centralized dashboard provided real-time insights into kiosk statuses, usage patterns, and potential issues. Regular security patches, app updates, and promotional changes could be pushed to all kiosks with just a few clicks.

  • Step 4: Branding and User Experience Optimization

    To enhance the customer experience, the ordering application was customized to include company branding, meal customization options, and special deals. A clean, intuitive user interface was developed to guide customers through the ordering process with ease.

Results:

📉 50% Reduction in Device Downtime
With the App Lockdown solution, kiosks became more reliable. There was a 50% reduction in kiosk downtime because the system could auto-reset, and IT could remotely troubleshoot and resolve issues instantly.
⏱️ Faster Customer Turnaround
The kiosks were designed for speed and efficiency. Customers placed their orders without any delays, leading to faster service and a more enjoyable in-store experience. This led to a 20% increase in orders per hour.
🔒 Enhanced Security
By locking down the kiosks to the designated application, the client ensured there was no access to device settings, apps, or confidential areas. This eliminated the risk of tampering and protected the kiosk systems from misuse.
💡 Improved Operational Efficiency
The ability to manage kiosks remotely via the App Lockdown platform greatly improved operational efficiency. The IT department could monitor all kiosks, push software updates, and make adjustments to kiosk settings without needing to visit each physical location, saving significant time and resources.
🎯 Better Customer Engagement
The kiosks became a primary point of interaction for customers, engaging them with personalized offers, up-to-date promotions, and a simple, streamlined ordering process. This helped boost customer satisfaction, retention, and overall sales.

Testimonial

Why App Lockdown for Kiosk Systems is Essential

For businesses deploying self-service kiosks, security and operational efficiency are paramount. Whether you’re running an ordering system, informational kiosk, or customer service interface, App Lockdown ensures that your Kiosk Systems are secure, reliable, and user-friendly.

Key Benefits:
  • No Unauthorized Access: Prevents customers from exiting the app or accessing device settings.
  • Improved Kiosk Uptime: Automatic reset and remote troubleshooting ensure that kiosks stay up and running.
  • Seamless Customer Experience: Customizable app experience and interface that reflect your branding.
  • Remote Device Management: Centralized control for software updates, troubleshooting, and monitoring.
  • Increased Security: Prevents tampering and misuse, ensuring your kiosks are always secure.
Final Thoughts

Cligence’s App Lockdown solution for Kiosk Systems provides a secure, efficient, and user-friendly way to manage self-service kiosks across multiple locations. By locking down devices to a single, designated app, businesses can eliminate security risks, streamline operations, and enhance the customer experience.

Ready to secure your Kiosk Systems?

👉 Contact us today for a free demo and learn how Cligence’s App Lockdown solution can improve your kiosk operations.