Corporate Owner Single User - Kiosk Mode (COSU) Implementation for Streamlined Business Operations

Overview

In this case study, we explore how a global retail chain implemented Corporate Owner Single User - Kiosk Mode (COSU) using Cligence's COSU Application to enhance its store operations and customer engagement. By deploying a secure, single-use, Android-based kiosk mode, the company was able to transform their tablets into efficient, secure, and self-service kiosks that provided a seamless experience for both staff and customers.

About the Client

The client is an international retail brand with hundreds of outlets across the globe. In their quest to offer customers a faster and more personalized shopping experience, they sought to deploy self-service kiosks in stores where employees could assist customers with product browsing, order placement, and payment.

They wanted to implement a solution that would lock devices into a single-use mode for Corporate Owner Single User - Kiosk Mode (COSU). The goal was to ensure that each kiosk would function for a specific use case, with minimal risk of users accessing unauthorized areas of the system. The solution also had to support remote management, consistent user experience, and enhanced security.

Before adopting the COSU Application, the company faced several challenges:

  • Device Misuse: Staff and customers could exit the kiosk application and interact with the device’s settings, causing potential misuse.
  • Security Risks: There was a risk of employees or customers tampering with devices and accessing unauthorized data.
  • Operational Inefficiencies: Manual management of devices across multiple locations was time-consuming, requiring physical intervention for troubleshooting and updates.
  • Lack of Control: The IT team had limited control over kiosk settings and updates, making it difficult to manage the fleet of devices efficiently.

The company needed a solution that would lock each tablet into a single-use mode while also ensuring security, simplicity, and ease of use. It also required the ability to centrally manage all kiosks without requiring physical access.

Cligence’s Corporate Owner Single User - Kiosk Mode (COSU) solution offered the perfect fit for the client’s requirements. The COSU Application transformed Android devices into dedicated, locked-down kiosks, ensuring they were secure, reliable, and easy to manage

Key Features Implemented:
  • 🔐 App Lockdown Each device was configured to launch a specific kiosk application, and the device was locked into single-app mode (COSU). This prevented users from exiting the app, accessing device settings, or launching unauthorized apps.
  • 🌐 Remote Management & Monitoring: The solution allowed the client’s IT team to remotely monitor, configure, and update kiosk devices across all locations. From a centralized dashboard, administrators could push updates, troubleshoot devices, and perform security checks—all without visiting the store in person.
  • 🎨 Custom Branding: The kiosk interface was fully customizable to reflect the company’s branding, from the home screen design to the color scheme. The self-service kiosk experience was consistent across all locations, offering customers a unified, brand-aligned experience.
  • 🧼 Session Cleanup: Every time a customer finished using the kiosk, the COSU Application ensured that all session data (e.g., shopping cart, personal information) was erased, ensuring privacy and security.
  • 🛠️ User Accessibility Control: The kiosks were designed to allow only authorized users (store employees or customers) to interact with specific content. This ensured that only relevant, intended functions were available at any given time.
  • 🚀 Performance & Uptime: The COSU Application was optimized for high performance, reducing load times and increasing overall uptime. Automatic resets ensured the kiosks were always ready for the next customer or employee use.

  • Step 1: Device Enrollment

    The client’s devices (Android tablets) were enrolled in the COSU Application platform, where they were configured to operate exclusively in Kiosk Mode. This process involved registering devices in the centralized admin dashboard, linking them to a specific use case, and preparing them for deployment.

  • Step 2: Configuration of Kiosk Mode

    Each tablet was set up to launch the kiosk application as soon as it powered on. The application was configured to lock the device into single-use mode so that users could only access the intended app. Unauthorized users were prevented from accessing settings, the home screen, or any other device functionality.

  • Step 3: Customization & Branding

    The client worked with Cligence’s design team to create a customized user interface that reflected the company’s brand and streamlined the user experience. The kiosk interface was tailored to the client’s specific business model, with options for browsing products, viewing promotions, and completing purchases.

  • Step 4: Remote Monitoring & Support

    After deployment, the client’s IT team was able to remotely monitor all kiosk devices in real-time. The COSU Application provided them with detailed insights into the status of each device, any issues that arose, and the ability to perform remote diagnostics and updates

  • Step 5: Continuous Optimization

    The client continued to refine and optimize the COSU Application settings, pushing updates and making adjustments to improve performance, add new features, and further streamline the customer experience.

Results:

📊 Improved Security and Control
WiBy implementing the COSU Application, the client successfully eliminated the risk of unauthorized device access. All devices were locked into single-user kiosk mode, preventing any tampering or misuse.
⏱️ Increased Operational Efficiency
The remote management capabilities significantly reduced the need for physical interventions. IT staff could now monitor and update kiosks from a centralized platform, ensuring that devices were always up to date and functioning correctly..
💡 Enhanced Customer Experience
The client saw a significant improvement in customer satisfaction, as users were able to seamlessly interact with kiosks, place orders, and receive information without any technical difficulties. The consistent and branded user experience further strengthened customer loyalty.
📈 Higher Sales & Engagement
With an efficient and secure kiosk experience, customers were more likely to complete transactions, increasing in-store sales and engagement. The self-service kiosks enabled staff to focus on other tasks, improving overall service efficiency.

Testimonial

Why COSU for Kiosk Systems?

The Corporate Owner Single User - Kiosk Mode (COSU) is ideal for businesses that require dedicated, secure, and reliable self-service kiosks. Whether you're in retail, hospitality, or healthcare, COSU ensures that your devices are secure, performance-optimized, and easy to manage.

Key Benefits:
  • ✔️ Complete Device Lockdown: Restrict kiosks to a single application with no access to system settings or other apps.
  • ✔️ Remote Device Management: Monitor, update, and manage kiosks across multiple locations from a single, centralized platform.
  • ✔️ Brand Consistency: Customize the kiosk interface to align with your brand’s look and feel.
  • ✔️ High Security: Prevent tampering and unauthorized access, ensuring privacy and data protection.
  • ✔️ Improved User Experience: Simplify the customer journey with a consistent, intuitive kiosk interface.
  • ✔️ Scalable Solution: Deploy the COSU Application across hundreds or thousands of devices seamlessly.
Final Thoughts

The Corporate Owner Single User - Kiosk Mode (COSU) solution by Cligence offers a secure, efficient, and scalable way for businesses to deploy self-service kiosks across multiple locations. By locking down devices to a single-use application, businesses can ensure consistent, high-quality customer experiences while simplifying device management and enhancing security.

Ready to implement secure, branded kiosks in your business?

👉 Contact Cligence today for a demo of the COSU Application and see how it can revolutionize your kiosk operations.