Enhancing Customer Engagement with Cligence’s Android Kiosk Browser for Touch Screen Kiosks

Overview

In this case study, we explore how a leading retail chain successfully deployed Cligence’s Android Kiosk Browser across their in-store touch screen kiosks to enhance customer engagement, streamline service delivery, and ensure a secure, consistent browsing experience.

By leveraging a powerful, customizable Kiosk Application, the company transformed its customer service areas into self-service zones—reducing queue times, minimizing staffing needs, and delivering a modern digital experience to its users.

About the Client

The client is a nationwide electronics and appliance retailer with over 300 stores across the country. In each store, they wanted to provide customers with self-service access to:

  • Product catalogs
  • Price comparison tools
  • Warranty registration
  • Store locator tools
  • Promotional offers
The challenge was to build a reliable, secure browsing experience using Android tablets and touch-enabled displays, where customers could interact freely—without accessing settings, other apps, or system tools.

Before adopting a Kiosk Application, the client ran pilot kiosks using standard browsers on Android tablets. However, they faced multiple challenges:

  • Customers could exit the browser or access other parts of the OS
  • Devices were being misused or tampered with
  • Browsing data wasn’t cleared between users
  • Accidental app switching caused confusion and support needs
  • The IT team lacked remote control over what content was shown

The company needed an Android Kiosk Browser that could:

  • Lock the device into a single-app, full-screen browser mode
  • Prevent users from exiting the browser or modifying settings
  • Auto-reset between sessions
  • Remotely update the URL and settings for multiple kiosks
  • Offer a seamless, branded Touch Screen Kiosk experience

Cligence provided its fully customizable Kiosk Application built for Android, turning regular tablets and devices into secure, purpose-built Touch Screen Kiosks.

The solution featured:
  • 🔒 Locked-Down Browser Mode: The browser runs in fullscreen kiosk mode, blocking gestures, navigation buttons, and system access—ensuring users stay focused on the intended web content.
  • 🎨 Custom Branding: The browser interface was customized with the client’s logo, colors, and welcome screen to reflect their brand identity.
  • 🧼 Auto-Clear Sessions: All cookies, history, and user input are cleared between sessions, protecting privacy and keeping the Kiosk Application clean and secure.
  • 🛠️ Remote Configuration: The IT team could push URL updates, content changes, and settings remotely to hundreds of devices from a centralized admin panel.
  • 🔄 Auto-Restart & Crash Recovery: The browser auto-restarted if closed or crashed, ensuring Touch Screen Kiosk uptime even without on-site technical support.

  • Step 1: Device Setup & Enrollment

    Over 600 Android tablets were enrolled into the Kiosk Application platform. Each device was installed in a secure kiosk enclosure and mounted in customer service areas.

  • Step 2: Kiosk Mode Configuration

    The Android Kiosk Browser was configured to launch automatically on startup, lock screen orientation, and prevent USB debugging or external access.

  • Step 3: Custom Interface Development

    Cligence’s team collaborated with the client’s marketing team to develop a custom home screen UI, tailored for their store navigation and promotions.

  • Step 4: Staff Training & Monitoring

    Store managers were trained to monitor device status via the web dashboard, report issues, and trigger restarts when needed.

Results:

🕒 80% Decrease in Support Requests
Thanks to the locked browser and session management, there were drastically fewer reports of kiosks “not working” or showing the wrong content.
📊 2x Increase in In-Store Engagement
Customers spent more time browsing the catalog and exploring offers, leading to more assisted purchases and walk-ins converted to sales.
🔐 Zero Data Breach Incidents
Auto-clearing sessions ensured that no user data persisted across interactions—supporting data privacy compliance.
🌐 100% Centralized Control
Marketing and IT teams could change URLs, push new promotions, and monitor uptime without ever visiting the store physically.

Testimonial

Why Cligence’s Android Kiosk Browser Works

Whether you're in retail, healthcare, banking, or government, Cligence’s Touch Screen Kiosk solution makes Android tablets more powerful, secure, and business-ready.

Key Benefits:
  • ✔️ Single-app mode for total control
  • ✔️ No-exit fullscreen web browser
  • ✔️ Ideal for public-facing kiosks and terminals
  • ✔️ Offline recovery and crash protection
  • ✔️ Custom home screen and branding options
  • ✔️ Seamless integration with web-based applications
  • ✔️ Easy scalability from 10 to 10,000+ devices

Final Thoughts

This case study demonstrates the real-world impact of a secure and flexible Kiosk Application for Android. By using Cligence’s Android Kiosk Browser, enterprises can turn any tablet into a powerful Touch Screen Kiosk—optimized for engagement, security, and ease of control. If you're in the business of financing smartphones or devices, it’s time to protect your assets with Cligence’s leading mobile phone locking technology.
Want to deploy secure, branded Android kiosks at scale?
👉 Request a free demo of Cligence’s Android Kiosk Browser and see how easy it is to transform your digital touchpoints..